Shipping policy

Thank you for shopping with Sanlilube. We are committed to delivering your order safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated delivery times

Estimated delivery times below include both order processing time and shipping transit time.

Region Estimated Shipping Time
United States 7-12 Business Days
Canada 7-12 Business Days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs clearance, or local postal services.

Shipping Fees

We are pleased to offer free shipping on all orders, with no minimum purchase required. What you see is what you pay—there are no hidden shipping fees at checkout.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

Please allow 1–3 business days for tracking updates to appear after shipment.

Incorrect Address Information

Please ensure that your shipping address is correct before placing your order.

Sanlilube is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Lost packages due to customer address errors

If you notice an error in your shipping information, please contact us as soon as possible at info@sanlilube.com.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us and we will do our best to assist you.

Please note that delays caused by carriers, customs, weather, or other factors outside our control are not guaranteed for reimbursement.

Customs & Duties

International orders may be subject to customs duties or import taxes depending on your country’s regulations.

These charges, if applicable, are the responsibility of the customer.

Contact Information

Sanlilube
108 Appletree Cres SE
Calgary, AB T2A 7K6
Canada

Phone: +1 416-548-9658
Email: info@sanlilube.com